News

Be smart! Don't get scammed!

Computer scam going around! If you get a call from anyone wanting to fix your computer, just hang up. These scammers are using bad language, will take over and crash your computer, ask for your personal information and we just heard that one such scammer used our 800 phone number. Please be wary of all of these types of scams trying to get your private information. Don't be a victim of idenitity or financial theft!

Touchstone Energy Cooperatives Score Above the Rest

On May 11, the American Customer Satisfaction Index (ACSI) announced, “Energy utilities face serious challenges as customer satisfaction drops 3.2 percent.”

With an ACSI score of 71.9 on a scale of 0 to 100, the energy utilities sector dropped again for the third straight year. On a positive note that speaks to the cooperative difference and value of membership, Touchstone Energy Cooperatives remain the highest rated utility group.

Bill Pay vs. ACH

We've been receiving several calls regarding the Bill Pay article in this month's bill stuffer. This is only in regards to people who use their bank or another entity to pay their bills online. This does NOT affect members who are currently signed up for automatic payments from checking/savings account or recurring credit cards. These programs will not change.