Meters are read automatically in the office. Statements are processed and mailed on the first working day of each month. Payments are due in the office by 10:00 a.m. on the 20th of the month. Any amount not paid by the due date is subject to a $10 late fee. Late notices will be sent out after the due date to all members with a past due amount.
Although most of our members pay their bill on time, we do occasionally have to disconnect accounts seriously past due. If you are experiencing difficulty paying your electric bill, please call our office to make payment arrangements to clear up any past due amount. Disconnection is costly to the member and the cooperative. A $25 fee will be assessed to each account we stop at to collect. Also, a $75 plus tax reconnect fee will be collected before the account is reenergized.
If you have any questions regarding your billing statement please feel free to call our billing department at (605) 463-2507.